FAQ’s

Yes, absolutely.

Grande Moments can do all the setup and packdown for your Wedding Ceremony, Wedding Reception and can make all of your Wedding Bouquets, Corsages, Buttonholes, Wristlets, Pomander Balls etc.  We provide a full service, satisfaction guaranteed.

Please Contact Annastasia to discuss all of your Styling needs. 

The standard number of days for a DIY Hire is pickup Friday and drop back Monday afternoon.

Please feel free to discuss any other options outside of these days.

Yes, all DIY Hires incur a Security Deposit.  A security deposit is imposed in case any Hire items are damaged and/or require repair, and/or require cleaning or replacement.  The cost of these will be deducted from the Security Deposit prior to any refund.

Security deposits range from $50 – $250, depending on the items for hire.

–  For Styling items the Security Deposit is $50

–  For Hire of Americana Chairs the Security Deposit is $250 (Replacement Cost of Chairs is $45)

All Security Deposits paid to Grande Moments prior to your Hire will be refunded back to the bank account provided less any amount for damages/repair/cleaning/replacement.

There are a number of reasons for not getting your complete refund back:-

•  A Hire item is damaged and needs repairing (cost will depend on damage, or replacement if this is cheaper)
• A Hire item is lost, broken or too damaged to repair and needs replacing (in the case of Americana Chair this is $45)
• An Americana Chair has not been returned clean and requires us to clean it (which is required to be cleaned prior to return, therefore, no alcohol residue, no burnt ashes residue, no food residue etc.)
• In the case none of the Hire Items are returned the complete replacement cost for all hire items is expected.

Grande Moments supplies a Hire Agreement for all DIY Hires with the details for you and in the case the Refund is not going to be returned in full we will always discuss this with you first after return of the Items.

For a cancellation of a Chair Hire there is a Cancellation Fee

• For cancellation on the day of your Event the Fee is 100% of the Hire Costs (this does not include the delivery, setup & packdown costs – this is waived)

• For cancellation between 24 hours to 1 week prior to the start time of your Event the Fee is 50% of the Hire Costs (this does not include the delivery, setup & packdown costs – this is waived).

• For cancellation more than 1 week out from your Event the Fee is 25% or $50, whichever is the lesser amount.

All amounts paid to Grande Moments prior to your Event will be refunded back to the bank account provided less the cancellation Fees.